WhatsApp Support Bot
Instant AI replies for customers, smart escalation for your team
Built by Minahal Salahudin
Automation Engineer and Trainer
The Problem
Small businesses cannot staff a support team 24/7. Customers message on WhatsApp and wait hours for replies. Urgent issues like returns and complaints get buried in a stream of routine questions.
How It Works
Message Received
Customer sends a WhatsApp message — bot receives it instantly via webhook
AI Reply
AI reads the message against the business context and generates a relevant, accurate reply
Intent Detection
System detects if the message contains urgent intent — return requests, complaints, broken items
Auto Reply
Routine queries get an instant AI response — no human needed
Manager Alert
Urgent messages trigger an immediate Discord or Slack alert to the manager with the full message
Key Features
Context-Aware AI Replies
Bot answers based on your actual business information — not generic responses.
Urgency Detection
Returns, complaints, and broken item reports are flagged and escalated instantly.
Manager Alerts
Urgent messages hit Discord or Slack immediately — manager never misses a critical issue.
24/7 Operation
Customers get instant replies at any hour without any human staffing.
Results & Impact
- 100% of routine queries answered instantly without human involvement
- Urgent issues escalated to manager in under 30 seconds
- Support coverage extended to 24/7 with no additional staffing cost
- Manager only handles escalations — not routine questions
Time & Money Saved
Time Saved
2–3 hours per day on routine support queries
Value Generated
Replaces need for a dedicated support agent for routine queries
Tech Stack
n8n
Workflow engine
WhatsApp Business API
Message trigger and reply
OpenAI / AI Chatbot
Context-aware reply generation
Discord / Slack
Manager escalation alerts
skillIT
Want this built for your business?
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